Type 2 CE Event Standards Violation Complaints

All complaints from participants in Type 2 CE events, including those regarding potential BACB CE Event Requirements violations must first be directed to the provider in writing, with copies of all written communications between the parties provided to the BACB.  If a complaint cannot be resolved with the provider, the participant may file a formal complaint directly with the BACB using a form provided by the BACB upon request.  The formal complaint must identify each event standard that was allegedly violated and specify the nature of the alleged violation.  After reviewing the formal complaint, the BACB will inform the provider in writing about the complaint and will allow the provider 30 days to submit a written response to the BACB.  At that time, the provider must also submit all documentation relating to the complaint as well as documentation of any and all other complaints received and resolved by the provider.  If the provider fails to respond in a timely fashion, or if the evidence provided to the BACB does not adequately refute the allegations stated in the complaint, the provider’s approval status may be sanctioned by the BACB. Potential sanctioning actions include, but are not limited to:  suspending the provider’s approval status until the complaint has been resolved to the BACB’s satisfaction; requiring the provider to revise its Type 2 CE events, procedures, and/or instructors; or revoking the provider’s approval status altogether.  Decisions to sanction a provider may be appealed to the BACB Board of Directors in accordance with the BACB appeal procedures.

Download the Type 2 CE Event
Standards Complaint Form