Scheduling Delays Due to COVID-19

August 11, 2020

COVID-19 is impacting all of us in different ways. Right now, Pearson VUE is working hard to facilitate candidate scheduling for BACB examinations as quickly as possible. This is not easily accomplished in a time when test centers are experiencing significantly reduced capacity or being shut down with little, if any, advance notice. Pearson VUE testing centers must comply with orders to reduce capacity, along with all other COVID-19 social distancing requirements. Please keep in mind that, in most states, examination administrations at Pearson VUE centers were completely shut down for several weeks, and many are now operating at a significantly reduced capacity.

Unfortunately, this means that some of you may be experiencing longer than usual wait times when calling Pearson VUE. You may also encounter scheduling difficulties in states where test center capacities have been significantly reduced. Rest assured, as systems are being adapted to help facilitate your examination scheduling. As such measures are taken, you may see adjustments to your exam appointment (location, date, and/or time) in response to a facility reduction requirement or another change that impacts your previously scheduled examination. Check out the Pearson VUE FAQ for more information about adaptations to address COVID-19. Please pay special attention to whether your exam times are AM or PM. One of the adaptations made by Pearson VUE has been to extend exam center hours, with some operating nearly 24 hours a day.

We thank you for your patience and understanding.