BACB Portal Updates and Known Issues
Last Updated: July 24, 2026
Since the launch of our new portal, tens of thousands of users have successfully submitted applications, accessed certification information, and managed their continuing education and professional development records. While the vast majority of users have had a positive experience, we recognize that some have encountered technical issues. We sincerely appreciate your patience as we work to identify, prioritize, and resolve those issues as quickly as possible.
This page serves as a central resource for updates about known issues, recently resolved issues, and any actions users may need to take. We encourage you to review the information on this page before contacting us, as your issue may already be resolved or a solution may be available. We will continue to update this page regularly to keep you informed of our progress and provide the latest guidance.
Issues We Are Actively Working On
- My application status shows Incomplete, Awaiting Payment, or Awaiting Processing even though I submitted all required information.
- My exam results are not showing in my portal account.
- My retake application is not available.
- My supervision records contain inaccurate information, or I am having difficulties adding supervisees.
- My exam eligibility start date appears incorrect.
- My application is approved, but I am unable to take the exam (applying), or my certification information is not updated (recertifying).
- I am experiencing document upload errors.
What You Should Do
Most of these issues have been resolved for the vast majority of users. Please log in to your account to see whether your issue has been corrected. If not, continue to monitor this page for updates.
Recently Resolved Issues
The following issues have been resolved. If you continue to experience any of these issues after logging in to your account, please let us know via the Contact Us Form.
Certification Information
- Certification information or status not appearing correctly in the portal.
Applications
- The certification search function did not correctly identify individuals who have completed the 8-hour supervision training requirement.
- Recertification applications were unavailable for certificants during their reinstatement period.
- Qualify via Past Certification Applications were not available for those who were eligible.
Emails and Notifications
- Erroneous email notifications indicated that an application was expired during the week of June 29.
- Erroneous email notifications indicated that there was a supervision change during the week of June 29.
Account Access
- Login issues affecting many users have been resolved. In many cases, these occurred because users created a new account using an email address that did not match their existing BACB record. If you continue to experience login issues, please review our Login resource.
Expected Changes in the New Portal
The following items reflect intentional changes in the new portal and are not system issues.
Certification Cycle Length
Your certification cycle may appear one day shorter than it did in the previous system. This is expected because the new portal calculates certification cycles differently to avoid an overlap between certification cycles.
Certification Applications Not Available
If you cannot begin a certification application, please verify that:
- your portal account accurately shows that you are at least 18 years old,
- your mailing address has been added and is accurate in your portal account, and
- you do not already have another active examination authorization.
After updating your information, please try starting an application again.
Account Access
Your certification information did not appear after creating a new portal account. This was not a software issue; it occurred when a new account was created with a different email address than the one associated with an existing BACB account. Please let us know via the Contact Us Form if you need your account merged with your old account.
Need Additional Help?
Please let us know via the Contact Us Form if:
- your issue is listed as Resolved, but you are still experiencing it,
- your issue is not listed on this page, or
- you need assistance after following the recommended steps.
Our Commitment
We understand how important the portal is to your certification journey, and we appreciate your patience as we continue to make improvements. We remain committed to providing a reliable experience and will continue posting updates until all known issues have been resolved.