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Updated BACB Accounts: BACB accounts have been updated.
Please review the following resources to help you get started: Portal Transition Guide, Portal Knowledge Base, and our New BACB Portal Tutorial video.
Updated BACB Accounts: BACB accounts have been updated.
Please review the following resources to help you get started: Portal Transition Guide, Portal Knowledge Base, and our New BACB Portal Tutorial video.
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How to Access Your New BACB Portal Account: A Step-by-Step Guide

Posted
Updated
ByBACB NEWS

Are you accessing your updated BACB portal account for the first time? Users with an existing BACB account must reset their password before signing in for the first time. New users must create a new account.

This guide walks you through everything you need to log in successfully.

Key Points

  • Most important: Use the email address already associated with your BACB account.
  • Existing BACB account holders must reset their password first.
  • On the BACB portal login page, use the Forgot Password link to create a new password.
    • Use the code provided in the email to reset your password on the login page.
  • Sign in with your email address and new password.
    • Once you are in the portal, review your profile information to ensure it is accurate.

Step 1: Go to the BACB portal account login page.

  • Existing BACB account holders must create a new password before signing in to the updated BACB portal. New users must create a new account.
  • It is critical that you use the same email address associated with your existing BACB account to sign in and reset your password.
    • This is the email address already on file with your BACB account and used to receive BACB communications.
    • Using a different email address will prevent you from accessing your account.

Tip: If you are unsure which email address is associated with your account, check previous BACB communications or confirmation emails. If you are still unsure, reach out through the Contact Us Form.

Step 2: Reset your password or create a new account.

  • If you had a BACB account, your old password will no longer work. You will need to reset it to access the BACB portal and ensure that your password meets current password policy requirements:
    • Click Forgot Password on the login screen.
    • Enter the same email address associated with your account.
    • Check your inbox for the password reset code. This may take up to 15 minutes.
      • Before contacting support, try again and confirm that the email address is accurate and spelled correctly.
      • If you are using an incorrect email address, you will not receive a password reset email.
    • Return to the login page and use the code provided in the email to continue the password reset process. Ensure your new password meets the password requirements.
  • If you are a new user, select Create a New Account.

Step 3: Sign in to your BACB portal account.

  • Once your password has been reset:
    • Return to the BACB portal login page.
    • Enter your account email address.
    • Enter your new password.
    • Click Sign In.
    • You should now be able to access your updated BACB portal account.

Step 4: Confirm your account access.

  • After signing in:
    • Verify your profile information is correct.
    • Ensure your dashboard loads properly.
    • Explore your account features and settings—if everything looks right, you’re all set.
      • If your account information is incorrect after you sign in, contact us through the Report an Issue form.
  • If you need help confirming the email address associated with your account, reach out through the Contact Us Form.

Troubleshooting Tips

  • If you run into issues while resetting your password or signing in, review the troubleshooting tips below.
    • Didn’t receive a password reset code within 15 minutes?
      • Check your spam/junk folder.
      • Review past communications from the BACB to ensure you’re using the email address associated with your account.
      • Try again and verify there were no typos when you entered the email address.
    • Password not working?
      • Make sure you reset it through the new system and are using the updated credentials.
      • Double-check that you are using the exact email address associated with your account. Even a small difference, such as a typo or alternate email, will prevent access.
  • Still can’t sign in?

Need Help?

  • If you’re having trouble accessing your account, review the Troubleshooting Tips first.
    • If you are unsure which email address you used, reach out through the Contact Us Form. BACB staff can verify your email address on file and help you complete the reset process.
    • Ensure you’re using the correct email address and that everything is spelled correctly.
  • If you were able to sign in to your account, but your information is incorrect and you are unable to change it, please use the Report an Issue form.

For more information about navigating your BACB portal account once signed in, review the New BACB Portal Tutorial video.