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How should I respond to an action item?

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ByBACB NEWS
  • Go to the Application Action Items widget on the home page of your BACB portal account.
    • BACB portal home page with the Application Action Items widget highlighted, listing 40 Hour Training and Initial Competency Assessment, both with the status Action Required.
  • Each action item has an expiration date listed in the Application Action Items widget. Be sure to complete and submit the item before it expires.
    • Application Action Items widget with the Due Date column highlighted, showing a due date of 02/02/2027 for both action items.
  • Click on the specific action item or select Manage Action Items to view and complete the required task(s).
    • Application Action Items widget with arrows pointing to the 40 Hour Training action item and the Manage Action Items button.
  • Click on the pencil icon to review the feedback and determine what action you need to take.
    • Action Items page listing two open RBT Certification Application items, with an arrow pointing to the pencil icon in the Actions column for 40 Hour Training.
  • Review the feedback and complete the required action(s). In this example, the correct documentation for the RBT 40-Hour Training needs to be submitted.
    • Action Item Details highlighted, explaining that a 40-Hour Training Certificate was not received and asking the applicant to get an updated certificate from the Responsible Trainer and submit it.
  • If an action item requires you to upload a new document, upload the document into the action item by clicking Browse for file and selecting the file you wish to upload.
    • Document Upload section with an arrow pointing to the Browse for file button for the required RBT 40-Hour Training Certificate.
  • Once the file has been uploaded, click Save.
    • Document Upload section showing the certificate file marked as Uploaded, with an arrow pointing to the Save button.
  • That action item will then show that the solution has been submitted both on the Action Items page and on the portal home screen.
    • Action Items page with the 40 Hour Training item's status highlighted as Solution Submitted.
    • Portal home page with the 40 Hour Training status in the Application Action Items widget highlighted as Solution Submitted.
  • Note for BCBA and BCaBA applications: If you need to submit a new or updated official university transcript, it must be sent directly by the university. In this case, ensure the transcript has been ordered and then respond to the action item confirming that the transcript has been ordered.
    • Portal home page with both action items in the Application Action Items widget highlighted as Solution Submitted.
  • Repeat these steps until you have responded to all the action items listed.
    • Action item requesting an official transcript from the applicant's institution, with an arrow pointing to the I confirm checkbox under Requested Action Completed.
  • If your response to an action item is denied, it will reappear in your Action Items widget.
    • Portal home page with the 40 Hour Training action item highlighted, showing its status has returned to Action Required.
  • Once you click on the item, further information will be provided about what is needed:
    • Action Item Details for a denied response, highlighting the date denied, that it was denied by Certification Services, and the reason for denial.
  • Review the information and upload the required documentation.
  • While you have open action items, your application status will show as Awaiting Applicant Action.
    • Portal home page with the RBT New Certification application status highlighted as Awaiting Applicant Action.
  • Once all action items for an application have been submitted, your status will update to Under Review.
    • Portal home page showing both action items as Solution Submitted, with the RBT New Certification application status highlighted as Under Review.
  • When the action items have been processed by the BACB, they will no longer show in your Action Items widget.
    • Portal home page with the Application Action Items widget highlighted, now showing no action items.